Terms, Shipping & Returns

1) Acceptance of these Terms

By accessing our website or purchasing from us, you agree to these Terms & Conditions, our Privacy Policy, and our Refund Policy.

2) Eligibility and alcohol purchase requirements (Ontario)

Our products include alcohol. You must be 19 years of age or older to purchase alcohol and to accept delivery.

By placing an order, you confirm that you are at least 19 years old and that you are not purchasing alcohol on behalf of anyone under 19.

3) Age verification and delivery refusal

A valid government-issued photo ID may be required at delivery. We may refuse delivery if:

• The recipient is under 19.
• Age cannot be verified when requested.
• The recipient is, or appears to be, intoxicated.
• No eligible recipient is available to accept delivery.

Alcohol orders cannot be left unattended. “Leave at door” is not available for alcohol deliveries.

Shipping and Delivery Policy

4) Delivery area

We currently deliver within the Toronto/GTA area only.

We offer next-business-day delivery via Trexity for local customers only. Simply enter your address and postal code at checkout. If you are in the delivery radius, the “Trexity Local Delivery” option will appear at checkout in the shipping drop-down menu.

5) Delivery scheduling and time slots

Delivery occurs the next day, if the order is placed before 10pm.

You are responsible for:

• Providing an accurate delivery address and contact details.
• Ensuring an eligible person (19+) is available to receive the order during the delivery window.

6) Delivery rates

Delivery is free on all cocktail kits.

7) After you place your order

After you place your order, you will receive an email directly from Trexity inviting you to review your address details to ensure they are accurate and to provide additional details or special instructions (highly recommended if you have a concierge/loading dock/mail room/buzzer code that the driver should know about).

8) Delivery tracking

Trexity will email and text you live tracking information the day of delivery. Someone must be present at the address to receive the package. Because our products include alcohol, the driver cannot leave the order unattended at your doorstep or with a concierge/mailroom.

If nobody is available to receive the delivery, the order will be treated as a failed delivery and handled according to the Failed Trexity Delivery section.

9) Failed Trexity delivery

Customers are responsible for the completeness and accuracy of their delivery address. If a package is returned to sender due to an incomplete or inaccurate address, the customer will be responsible for paying re-delivery costs.

If the customer prefers to cancel the order, they will be eligible for a refund on only their items minus a 15% restocking fee.

Returns and Refund Policy

10) Final sale and exceptions

Because our products include alcohol and may include perishable components, all sales are final once delivered, except where required by law, or as described below for damaged, incorrect, or missing items.

11) Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, or missing items, email contact@thirstybartender.ca within 48 hours of delivery and include:

• Your order number
• Photos of the issue, including outer packaging

If approved, we will offer one of the following at our discretion:

• Replacement of the affected item(s)
• Store credit
• Refund for the affected portion of the order

12) Perishable items

We do not accept returns of perishable items once delivered. If there is a quality issue on arrival, contact us within 48 hours and we will review.

13) Delivery refusal due to age verification or intoxication

If delivery is refused because the recipient is under 19, cannot provide ID when requested, or is or appears intoxicated, we may attempt one redelivery (fees may apply) or cancel the order.

Any refund, if issued, may exclude delivery and redelivery fees and any non-returnable components.

14) Cancellations

If you need to cancel, contact us immediately. If your order has not entered fulfillment, we may be able to cancel. Once fulfillment has started, we may not be able to cancel.

15) Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential damages. Our total liability for any claim will not exceed the amount paid for the order in question.

16) Governing law and updates

This policy is governed by the laws of Ontario and applicable laws of Canada. We may update this policy from time to time by posting an updated version on our website.